CAPAs, NCRs, complaints, and deviations — managed in one place with configurable templates that match how your team actually works.
Corrective and Preventive Actions. Document the issue, investigate root cause, implement corrective action, and verify effectiveness — all in a single, traceable record.
Capture product or process nonconformances with configurable severity levels. Link NCRs to CAPAs when corrective action is needed, or disposition directly for minor issues.
Log customer complaints with structured intake forms. Track investigation, risk assessment, and regulatory reportability determination. Link to CAPAs and NCRs as needed.
Document planned or unplanned deviations from established procedures. Capture justification, risk assessment, and approval — with a clear link back to the affected process.
Every event type has a configurable workflow. Define your own stages — for example, a CAPA might flow through Identification → Investigation → Root Cause → Corrective Action → Effectiveness Check → Closure.
Each stage can have required fields, assigned owners, due dates, and approval gates. The system enforces the workflow — no skipping stages.
Built-in templates for common root cause analysis methods, including fishbone (Ishikawa) diagrams and 5-Why analysis. Capture your investigation directly in the quality event record — no need for separate tools or spreadsheets.
Quality events don't exist in isolation. ArvoDocs lets you link events to:
Your quality events dashboard shows open, overdue, and closed events at a glance. Filter by type, severity, owner, or date range. Export data for management review or regulatory submissions.