Privacy Policy

1. Introduction

ArvoDocs LLC ("we," "us," "our"), a Texas limited liability company, operates the ArvoDocs quality management platform. This Privacy Policy describes how we collect, use, and protect your information.

2. Information We Collect

Account information: Name, email address, company name, and billing information when you create an account or subscribe to a paid plan.

Usage data: Log data, device information, browser type, IP address, and pages visited. We use this to improve the Service.

Your QMS data: Documents, quality events, supplier records, and other content you upload to the Service. This is your data — see Section 5.

3. How We Use Your Information

We use your information to: provide and maintain the Service; process billing; send transactional emails (account confirmations, billing receipts, security alerts); improve the Service based on aggregate usage patterns; respond to support requests; comply with legal obligations.

We do not sell your personal information. We do not use your QMS data for advertising or marketing purposes.

4. Data Security

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use SOC 2-aligned infrastructure hosted in the United States. Access to production systems is restricted and logged. We conduct regular security reviews.

5. Your QMS Data

Your QMS data (documents, records, quality events, etc.) belongs to you. We do not access it except to provide the Service, troubleshoot issues with your permission, or comply with legal requirements. We do not use your QMS data to train models, build products, or share with third parties.

6. Data Retention

We retain your account data for as long as your account is active. Upon cancellation, you have 90 days to export your data. After that, all data is permanently deleted from our systems and backups within 30 additional days.

7. Third-Party Services

We use a limited number of third-party services to operate ArvoDocs (e.g., cloud hosting, payment processing, email delivery). These providers are contractually required to protect your data and may only use it to perform services on our behalf.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising or tracking cookies.

9. Your Rights

You can access, update, or delete your account information at any time through the Service. You can export all your data at any time. If you have questions about your data rights, contact us at privacy@arvodocs.com.

10. Changes

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Continued use after changes constitutes acceptance.

11. Contact

Questions? Email privacy@arvodocs.com.